At My Store, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or you may simply change your mind. Therefore, we offer an exchange policy to ensure your satisfaction.
No Refunds for Change of Mind
It is important to note that we do not offer refunds for change of mind. We believe in providing our customers with high-quality products at affordable prices, and offering refunds for change of mind would not align with our commitment to value.
Exchange Only
If you find that the product you purchased does not meet your needs or preferences, we are happy to offer an exchange within 7 days of purchase. This allows you to choose an alternative product that better suits your requirements.
Customer Responsibility for Postage Fee
When requesting an exchange, please keep in mind that the postage fee to send the item back to our warehouse is the customer's responsibility. We kindly ask that you cover the cost of returning the item to us for the exchange process.
How to Initiate an Exchange
If you wish to initiate an exchange, please contact our customer support team within 7 days of your purchase. They will guide you through the process and provide you with the necessary instructions.
Ensuring a Successful Exchange
To ensure a smooth and successful exchange, please make sure that the item you wish to exchange is in its original condition, unused, and in its original packaging. We reserve the right to refuse an exchange if the item does not meet these criteria.
Our Commitment to Customer Satisfaction
At My Store, we are committed to your satisfaction. We want you to be happy with your purchase and enjoy the products you choose from our wide range of offerings. Our exchange policy is designed to provide you with flexibility and options, allowing you to find the perfect product for your needs.
Contact Us
If you have any questions or concerns regarding our exchange policy, please do not hesitate to contact our customer support team. They are available to assist you and address any inquiries you may have
DressModestBoutique@gmail.com